Support
Write to support@trainhops.com about anything.
Filming a jump Vert can measure
- Phone. Prop it at hip height, side on to where you jump, a few big steps back. Lean it on a wall or a bag so it stays still.
- Frame. Keep your whole body in it, feet included, with space above your head to jump into.
- Light. Film somewhere bright, with your shoes in clear view against the floor.
- The jump. Stand still, then jump straight up. No run-up. Land, and stand for a second before you walk back.
- Three jumps. A session is three jumps. Your number is the middle one, so one odd rep does not move it.
To import a video instead, record it in slow motion at 120 or 240 fps. Normal video is too slow to time a jump.
"We couldn't measure this one"
Vert refuses a clip it cannot measure well instead of guessing. It tells you the one thing that went wrong, like your feet leaving the frame or the floor being too hard to see, and how to film it again.
Cancelling a subscription
Subscriptions go through Apple. To cancel, open your iPhone's Settings, tap your name, then Subscriptions, then Vert. In the app, Profile, then Manage subscription goes to the same place. Cancel at least 24 hours before the next renewal. Vert keeps working until the end of the period you paid for.
Refunds are Apple's to give: reportaproblem.apple.com. If Vert does not see a subscription you paid for, Profile, then Restore purchases looks it up again.
Deleting your account
In the app, open Profile, then Delete account. That deletes your answers, your jumps, your plan, your training log and your clips from the phone. It does not cancel a subscription, so cancel that in Settings first. To have analytics or crash reports about you deleted as well, write to support@trainhops.com.
Pain or an injury
Report pain in the app and your plan holds where it is. Vert is not medical advice. If something keeps hurting, stop and see a doctor or a physio.
The waitlist
We will email the list when Vert is ready to test and when it is out. To come off it, use the link in any email from us or write to support@trainhops.com.